For all shipping and returns requests, either call us at 858-587-6645 or email: firstname.lastname@example.org.
You may return most new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Orders that are marked "culture immediately" must be used within two weeks upon receiving and cannot be returned more than two weeks after the shipment date.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund earlier. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
There are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are based on weight. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Orders that require shipment with dry ice are charged extra.